Moving, Opening & Closing Accounts

Online service for opening and closing residential customer accounts


To get started, choose one of the following three options:

1. Residential customer wanting to open or close a residential account.
2. Lawyer representing an incoming or outgoing residential customer.
3. Landlord wanting to accept or decline continued service at a rental premises in the event a tenant closes their account.

Please be mindful that if an incoming customer, or their legal representative, does not request electricity service by the closing date of the property or unit, Alectra Utilities may disconnect the electrical service. In addition to the inconvenience of having service disconnected, the incoming customer will be responsible for the associated reconnection charges. If the premise or unit has been disconnected for more than six months, the owner of the property or unit must first have the property inspected and approved by the Electrical Safety Authority.

Alectra Utilities will not be responsible for any loss or damage occasioned by the connection or disconnection of service to a premise or unit in accordance with Alectra Utilities' Conditions of Service document.

If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive the credit at your new address.

Find out how to reapply at or call 1-855-831-8151 (toll-free within Ontario).