Frequently asked questions about Alectra Utilities bill payment by credit card:
Online or telephone payments will be made known to Alectra Utilities instantaneously. Therefore, you may converse with Alectra Utilities customer service staff immediately after making a payment if you wish. Call 1-877-963-6900 to do so.
There are several low or no-cost means to pay your bill. These include, pre-authorized payment, equal payment plan, telephone banking, writing a cheque, placing a payment in one of our drop boxes. Even so, many customers still prefer to pay by credit card. Credit card companies charge businesses like Alectra Utilities a percentage of the payment for processing it. As a regulated utility, the entire amount of your payment is spoken for - some of the payment goes to the generators, some to the transmitters and some to the market operator. Less than 20% of your payment stays with Alectra Utilities. Therefore, to be fair to all customers, we have to ensure that the users of the credit card service pay for the service.
Customers may make payments for transaction amounts up to $1,500 and a fee of 1.75% of the payment amount will automatically calculate. For payment transaction amounts larger than $1,500, you will be required to repeat the transaction. See the examples below.
Example 1: You can make a credit card payment of $265.25 via our online bill payment system or by telephone at 1-866-416-6049. You will be prompted to input your account number, credit card number along with the expiry date and the payment amount, in this case $265.25. You will be asked to acknowledge that you agree to pay the convenience fee of 1.75% along with the payment. If you agree, your credit card will be charged $269.90 ($265.25 + $4.65). You will receive a confirmation number.
Example 2: You can make a credit card payment of $465.25 via our online bill payment system or by telephone at 1-866-416-6049. You will be prompted to input your account number, credit card details and the amount you wish to pay, in this case $465.25. You will be asked to acknowledge that you agree to pay the convenience fee of 1.75% along with the payment. If you agree, your credit card will be charged $473.40 ($465.25 + $8.15). You will receive a confirmation number.
In each case, the convenience fee amount is automatically calculated.
For any payment amount greater than $1,500, additional transactions are required.
If you have any questions, please give us a call at 1-877-963-6900.