When setting up your PowerStream account to pay by online banking, a payee search for "PowerStream" typically returns three possible matches. To set up your account to pay by online banking:

1. Select the payee* simply named "PowerStream":

2. Enter your 10-digit PowerStream account number:

Choosing the correct payee will prevent any delay in your payment being received by PowerStream and applied to your account. Allow three to five business days for bill payment processing.

Online banking services are offered by these major financial institutions:

• Bank of Montreal
• Canadian Imperial Bank of Commerce
• HSBC
• Meridian Credit Union
• Royal Bank of Canada
• Scotiabank
• TD Canada Trust
• Tele Pay

*PowerStream Inc. is not the billing agent for Collus PowerStream or PowerStream Energy Services Inc.

Allow five business days for processing at charterd banks and financial institutions.

Choose one of these three ways to contact Alectra Utilities to apply for a Pre-authorized Payment Plan:

• Complete and submit the online form:
  • Pre-Authorized Chequing Application - Residential
  • Pre-Authorized Chequing Application - Business

• Call Alectra Utilities' Customer Service at 1-877-963-6900, between the hours of 8:00 a.m. and 4:30 p.m., Monday to Friday. Select "Customer Service" from our main menu.

• Complete, print, sign and return the Pre-Authorized Chequing Application form to Alectra Utilities.

Change or cancel pre-authorized payments via the request forms below:

• Change Request Form - Pre-authorized Payment (PAP) - for existing PAP customers only
• Cancellation Request Form - Pre-authorized Payment (PAP) - for existing PAP customers only

Enclose both your cheque and invoice stub in the return envelope provided with your invoice, or mail to PO Box 3700, Concord, ON L4K 5N2.

PowerStream accepts account payments through Western Union from within the PowerSteam service territory of Aurora, Markham, Richmond Hill and Vaughan, elsewhere in Ontario, anywhere in Canada, and even worldwide.

Western Union payment outlets include Metro grocery stores, most Wal-Mart stores, Money Marts and many convenience stores. Western Union does charge a transaction fee that is payable by the customer.

PowerStream provides customers with two quick and easy ways to make electricity account bill payments by VISA, MasterCard or American Express. For more information about bill payment by credit card, read our frequently asked questions.

1. By web payment:

Choose one of the credit cards below. You will be transferred to a secure web page powered by our bill payment partner, Paymentus.

• Enter the payment information including your account number, credit card details and payment amount.
• You will be prompted to confirm that you agree to pay a convenience fee.
• Once all the information is entered, click on “Make Payment.”
• You will receive a confirmation number if the transaction is successful.

2. By telephone payment:

Dial 1-866-416-6049 and you will be linked to a secure automated telephone payment system powered by our bill payment partner, Paymentus.

• Enter the payment information including your account number, credit card details and payment amount.
• You will be prompted to confirm that you agree to pay a convenience fee.
• You will receive a confirmation number if the transaction is successful.

Cashier Locations:

• Markham Civic Centre, 101 Town Centre Boulevard  View Map
  8:00 a.m. - 4:30 p.m. Monday to Friday
• Vaughan City Hall, 2141 Major Mackenzie Drive  View Map
  8:30 a.m. - 4:30 p.m. Monday to Friday
• Note: Alectra Utilities no longer accepts in-person payments at their offices.

After Hours Drop Box (cheques only):

• Alectra Utilities Vaughan Office, 161 Cityview Boulevard, Vaughan  View Map
• Alectra Utilities Barrie Office, 55 Patterson Road  View Map
• Markham Civic Centre, 101 Town Centre Boulevard  View Map
• Vaughan City Hall, 2141 Major Mackenzie Drive  View Map